1 Do I need a maintenance contract?
• It is important to have your intruder alarm system serviced at
least once a year.
• Regular servicing of an alarm system ensures the system’s
reliability and durability.
• Most insurance companies require proof of alarm maintenance
carried out by an approved company.
• It makes sense and cost less to have regular alarm servicing than
2 What does alarm maintenance include?
• Check history of alarm system since last maintenance service.
• Visual inspection of all major alarm components for signs of
deterioration or damage.
• Check mains power supply.
• Check battery power supply.
• Check and walk test all detectors.
• Check satisfactory operation of manually operated devices.
• Check and test all audible warning devices, sirens and speakers.
• Check and test remote signalling equipment (where appropriate).
• Replace batteries in wireless detectors & door contacts.
• Repair minor faults where necessary.
• Retrain the users on the use of the alarm system (if required).
• Log all test results.
• Return the alarm system to operational status.
3 How long do the detector batteries last?
On average they should last up to 2 years, Town & Country Security Systems replace all wireless detector batteries every year as part of our maintenance contract (see above) Therefore you should never have to call us out due to a fault with a low battery Some companies charge you extra each year to replace these which can be very expensive – Please be warned.
4 What happens in the event of a power cut?
When the system is UNSET:
The Power light on the alarm keypad will flash on/off and an audible beep will be heard within the property, this beep can be silenced by entering your 4-digit alarm code. The keypad may also display the message that there is a power cut (depending on the model). Once power has been restored the system will automatically revert back to normal standby mode, recording the incident in the log.
When the system is SET:
The system will remain in a SET condition and the power light will flash on/off.
Once the system is unset by the user a message will be displayed on the keypad advising of a power failure. If the power returns whilst the system is in the SET condition the power light will go back to being permanently lit.