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Frequently Asked Questions

Please find answers to some of the more common questions we get asked.
  1. Do I need a maintenance contract?

  2. What does alarm maintenance include?

  3. How long do the detector batteries last?

  4. What happens in the event of a power cut?

  5. Which monitoring option is right for me?

  6. Can I set my alarm system at night?

  7. I have pets, will the system still work?

  8. Will there be lots of drilling, cables and mess left behind?

  9. How long does the outside bell ring for? Do I really need one?

q

1    Do I need a maintenance contract?

 

 It is important to have your intruder alarm system serviced at
least once a year.

 Regular servicing of an alarm system ensures the system’s
reliability and durability.

 Most insurance companies require proof of alarm maintenance
carried out by an approved company.

 It makes sense and cost less to have regular alarm servicing than
breakdown repairs.

2    What does alarm maintenance include?

 

 Check history of alarm system since last maintenance service.

 Visual inspection of all major alarm components for signs of
deterioration or damage.

Check mains power supply.

Check battery power supply.

Check and walk test all detectors.

Check satisfactory operation of manually operated devices.

Check and test all audible warning devices, sirens and speakers.

Check and test remote signalling equipment (where appropriate).

Replace batteries in wireless detectors & door contacts.

Repair minor faults where necessary.

Retrain the users on the use of the alarm system (if required).

Log all test results.

Return the alarm system to operational status.

3   How long do the detector batteries last?

On average they should last up to 2 years, Town & Country Security Systems replace all wireless detector batteries every year as part of our maintenance contract (see above) Therefore you should never have to call us out due to a fault with a low battery Some companies charge you extra each year to replace these which can be very expensive – Please be warned.

4   What happens in the event of a power cut?

 

When the system is UNSET:

 

The Power light on the alarm keypad will flash on/off and an audible beep will be heard within the property, this beep can be silenced by entering your 4-digit alarm code. The keypad may also display the message that there is a power cut (depending on the model). Once power has been restored the system will automatically revert back to normal standby mode, recording the incident in the log.

 

When the system is SET:

 

The system will remain in a SET condition and the power light will flash on/off.

Once the system is unset by the user a message will be displayed on the keypad advising of a power failure. If the power returns whilst the system is in the SET condition the power light will go back to being permanently lit.

5   Which monitoring option is right for me?

 

Town & Country Security Systems use a NACOSS approved monitoring centre called Southern Monitoring Services (SMS).

 

With level 1 & level 2 systems when the alarm activates a signal is sent to SMS that an activation has occurred, they will then call your registered keyholders to advise of the activation.

 

On a level 2 (policed) alarm system a further alarm activation from a different sensor within the house will then send a ‘confirmed’ signal to SMS who then call the police for attendance.

 

Panic Alarm signals are keyholder only on Level 1 Monitoring & Policed on Level 2 monitoring.

6   Can I set my alarm system at night?

 

YES – Our engineer will program your system to enable you to set an area of the house not used at night (usually the ground floor) in order to allow you and your family to move around freely at night time (usually the upstairs areas) this is called the night time setting and is usually programmed on setting/button B.

7    I have pets, will the system still work?

 

YES – Provided you have requested this option we can install pet friendly sensors to allow your pets to walk around freely.

8   Will there be lots of drilling, cables and mess left behind?

 

Although some drilling is required and cables run, our engineers will always endeavour to hide this where possible, we do not run cables around skirting or door frames unless there is absolutely no alternative and we would advise the customer prior to doing so, our engineers are highly skilled in being able to run cables through walls, under carpets and even under floor boards if necessary, we have even trained them to use a vacuum cleaner, so you should always find your home exactly as you left it – or maybe even a little cleaner!

9   How long does the outside bell ring for? Do I really need one?

 

The outside bell is an audible warning device designed to draw attention to the property in the event of a break in, without this a potential intruder would likely spend a little longer inside your property. Town & Country Security always install an external bell box as we feel it is an essential deterrent in preventing burglary.

 

We program the bell to ring for 15 mins, the system will then re-arm. In very built up areas we reduce the bell ring time to 10 minutes, though this can be discussed with the engineer at the time of installation.